POLICY FutureTel Marketing RESPECTS YOUR PRIVACY Protecting your privacy is very important to us. Customers like you have trusted us with their insurance needs since 2017, and we take our obligation to safeguard and secure your personal information very seriously. We want you to understand how we protect your privacy and when we collect and use your information.
TABLE OF CONTENTS
Information We Obtain From You
Information About Your
Transactions
Information From Third Parties
Location Services
Access to and
Correction of Personal Information
SUMMARY This summary tells you the basics of our privacy commitment to you-how we collect and use your information, how we protect it, and who can see it. You should read the entire privacy policy below for full details.
- We obtain personal information from you directly, from your transactions with us, and from third parties
- such as state motor vehicle departments.
- We do not collect personally-identifying information from you when you visit our Web site or online services unless you affirmatively provide it to us.
- We do not allow third parties to collect personally-identifying information from your computer or mobile device when you visit our Web site or use our online services.
- We do not and will not sell your personal information. 6. Any third parties who perform services for us are required to safeguard any customer information and may only use it regarding performing those services.
- We extensively secure and limit access to your information.
- We protect information about potential, current, and former policyholders.
THE INFORMATION WE COLLECT Non-public personally identifiable information (“Information”) is information that identifies you and is not available to the general public. The following sections tell you more about how and when we collect your Information. INFORMATION WE OBTAIN FROM YOU During the quoting, application, or claims handling processes you may give us Information such as your:
Name
Address
Phone number
Email address
Car Make, Year, Model
Date of
birth
Insurance
If you gave us your email address, FutureTel Marketing may use it from time to time to notify you of such things as new services, special offers, or to confirm transactions. If you do not wish to be contacted by email for non-policy related communications, you may unsubscribe by following the instructions at the bottom of any FutureTel Marketing email you receive. If you are a policyholder, you can log in to your account at FutureTel Marketing .com, click on “Update Email Preferences” on the right side of the screen and choose the level of communication you’d like to receive from us. If you have not yet enrolled online, you will need to enroll with FutureTel Marketing .com to update your email preferences. INFORMATION ABOUT YOUR TRANSACTIONS We may collect Information about your transactions and experiences with us and others, such as your payment history, claims, coverage, and vehicle changes. INFORMATION FROM THIRD PARTIES We may receive Information about you from consumer reporting agencies, which provide us with motor vehicle reports, claim reports, and/or credit information where permitted by law. When you ask for a rate quotation, we may obtain credit information if permitted by applicable state law. Our sales and service representatives do not have access to the details of your credit information. Other companies who view your credit report will not see the FutureTel Marketing inquiry. It will be visible only to you. Our inquiry will not affect your credit score or credit rating. If you commit to purchase a policy with FutureTel Marketing , we will also confirm your motor vehicle record and claims history. As permitted by law, we may also review your motor vehicle record, claims history, and/or credit information in connection with any renewal. LOCATION SERVICES Your current location is only used if you permit our services to do so. If you allow your location to be obtained using a FutureTel Marketing app, or with a browser, we will use this information to return your estimated location. We use this information solely to distinguish your current location and not to identify you. FutureTel Marketing does not automatically track your location. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION If you are a resident of Arizona, California, Connecticut, Georgia, Illinois, Maine, Minnesota, Montana, Nevada, New Jersey, North Carolina, Oregon, or Virginia, you have the right to request access to and correction of the personal information that we have collected from or about you. To do so, simply contact FutureTel Marketing ’s customer service department. If you’d like to correct information that you provided to us, our representative will make the appropriate adjustments to FutureTel Marketing ’s records. If you wish to correct personal information provided to FutureTel Marketing by a third party (such as a credit rating agency) the representative will provide you with the applicable third party’s contact information. Upon the request of residents of other states, we will take reasonable steps to verify the accuracy of the personal information in our records. THE INFORMATION WE DISCLOSE Information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in your policy and or claims records. We use this Information to process and service your policy; to settle claims; with your consent; or as directed by you. We may also disclose it to persons or organizations as necessary to perform transactions you request or authorize. Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as Information about our current policyholders. Following are some examples of how we may disclose Information: We must exchange Information about you with our agents, investigators, appraisers, attorneys, and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make. When you are involved in a claim, policy information is provided to adjusters and the businesses that will repair your vehicle. We may share Information with persons or organizations that we have determined need the Information to perform a business, professional, or insurance function for us. These include businesses that help us with administrative functions. If the law in your state permits, we may share Information with financial institutions with which we have a joint-marketing agreement. All of these entities are obligated to keep the Information that we provide to them confidential and to use the Information only for the purpose for which the Information was provided. Information may be provided to organizations conducting actuarial research or audits. In this case, you will not be individually identified in any research report. The organization must agree not to redisclose the Information and the Information will be returned to us or destroyed when it is no longer needed. We may also share your Information for other permitted purposes, including:
with another insurance company if you are involved in an accident with their insured
with
our reinsurers
with insurance-support organizations that detect and prevent
fraud
among the FutureTel Marketing companies listed below and other subsidiaries of
FutureTel Marketing Corporation to offer you additional products and services
with
consumer reporting agencies as permitted by law
with medical professionals or
institutions in order to verify coverage or conduct operations or services audits
with
state insurance departments or other governmental or law enforcement authorities if required
by law or to protect our legal interests or in cases of suspected fraud or illegal
activities
if ordered by a subpoena, search warrant or other court order
CONFIDENTIALITY AND SECURITY We restrict access to your Information to employees who we have
determined need it in order to provide products or services to you. We train our employees
to safeguard customer information, and we require them to sign confidentiality and
non-disclosure agreements. We maintain strict physical, electronic, and procedural
safeguards to protect your Information from unauthorized access by third parties. ADDITIONAL
INFORMATION FOR OUR INTERNET USERS We continuously improve FutureTel Marketing .com. We are
interested in how visitors use our website, what they like and dislike, and where they have
problems. We may gather data on how users navigate our site so we can make
FutureTel Marketing .com an easy place to do business. Our tools may gather data such as
what browser a person uses or even what pages are most popular. We may also use this data,
in aggregated or anonymized form, to offer you content, products, or services we hope will
interest you. We use cookies to improve your experience while using
FutureTel Marketing .com and our internet apps. Cookies are small files that are stored on
your computer. They help us personalize your experience when you return to our website, and
they are required for certain portions of our website. Most browsers let you determine
whether or not you accept our cookies. If you don’t use cookies, you won’t be able to use
certain FutureTel Marketing .com features, such as the “remember me” function for
policyholders that lets you store your User ID so you don’t have to input it every time you
log in from the same computer. FutureTel Marketing .com may place small pieces of computer
code (embedded objects) on our pages to help our advertising partners count how many
customers they referred to our site. We may use these objects to track how many referred
customers actually get a rate quotation. We may also use objects placed on other sites to
monitor your exposure to our advertising or other offers online. These objects don’t collect
any personally identifiable information about you. You can opt out of our advertising
service provider(s) and other companies’ tracking cookies used for interest-based ads by
visiting the Digital Advertising Alliance’s . We also provide some links to third-party
websites that are not owned by FutureTel Marketing . FutureTel Marketing has no control
over their privacy practices and assumes no responsibility in connection with your use of
their websites. We recommend that you check the privacy policy of any website before you
provide any personally identifiable information. ADDITIONAL INFORMATION FOR USAGE-BASED
INSURANCE PROGRAM USERS Additional information for policyholders enrolled in our usage-based
insurance program is included in the agreement provided upon enrollment in the program.
CALIFORNIA RESIDENTS Under the California Consumer Privacy Act (“CCPA”), California
residents have the following rights: (1) the right to know, which is the right to request
that FutureTel Marketing disclose what personal information we collect, use, and may
disclose about them; (2) the right to delete, which is the right to request that we delete
personal information that is collected or maintained by FutureTel Marketing ; and (3) the
right to non-discrimination, which is the right to be free from discrimination for
exercising any consumer rights under the CCPA. We may limit our responses to any requests
under the CCPA as permitted by law. To exercise your rights to know or delete under the
CCPA, please click here or call us toll-free at 877-832-0937. For verification purposes
only, we will collect a limited number of personal identifiers, send those securely through
a verification system, ask you follow-up questions through our online portal or
representative, and then confirm whether your identity has been verified. You may also
designate an authorized agent to make a request to know or delete on your behalf. To
designate an authorized agent, you must provide the natural person, or entity registered
with the California Secretary of State, with written permission to submit such a request.
You (or your agent) will still be required to verify your identity. However, if an
authorized agent has been provided with power of attorney in accordance with the California
Probate Code, then no additional written authorization is required. All agents must submit
proof to FutureTel Marketing that they have been authorized by any consumer(s) to act on
their behalf. NOTICE OF COLLECTION FOR CALIFORNIA RESIDENTS: In the 12-month period prior to
the effective date of this Privacy Policy, we have collected the following categories of
personal information:
Personal identifiers such as a real name, alias, postal address,
unique personal identifier, email address, telephone number, insurance policy number,
account name, social security number, signature, gender, driver’s license number, physical
characteristics, consumer status, and other similar identifiers. We collect this category of
information directly from consumers—either online, by phone, or in person. An antifraud
service provider may confirm the information a consumer has provided to us and give us
additional personal identifiers in response. We may also receive personal identifiers from
marketing service providers.
Driving and claims history, including information about any
prior accidents or insurance claims. We request this information directly from consumers,
but also sometimes receive it from antifraud and risk-assessment service
providers.
Vehicle information, such as a vehicle identification number (VIN), vehicle
details, including any customizations, and vehicle photos. We collect this information
directly from consumers, claimants, auto dealerships, body shops, and other service
providers.
Financial identifiers, such as a bank account number, credit card number,
debit card number, or other financial information. We generally collect this information
directly from consumers. On occasion, we may receive this information indirectly while
handling claims.
Medical information, such as details involving the injuries sustained in
a car accident, the treatment for such injuries, as well as health insurance information. We
receive this information either directly from consumers or their attorneys, or from
medical-field third-parties, in accordance with state and federal law.
Commercial
information about consumer transactions and experiences with us and others, such as payment
history, claims, coverage and vehicle changes. We may receive this information directly from
consumers or through their online activities, and sometimes from third-party
vendors.
Internet or other electronic network-activity information, which may include
commercial information, such as browsing history, online identifier(s), Internet Protocol
address, search history, and information regarding a consumer’s interaction with an Internet
Web site, application, or advertisement. We collect this information through a consumer’s
use of our website or mobile application(s) and third-party partners such as analytics and
marketing providers.
Geolocation data. When a consumer asks us to, we may collect
geolocation data. For example, you may use our mobile application to find a nearby body
shop. We collect this data through our application(s).
Audio, electronic, visual, or
similar information, such as recorded statements, photos of damaged vehicles, videos of
accident locations, and calls made to our customer service centers, which may be recorded.
We receive this information directly from consumers or a claimant’s insurer, through police
investigations (i.e. accident reports), and through fraud investigations.
Professional or
employment-related information in the form of business contact information and education or
employment history, which we only use as permitted by law. We generally collect this
information directly from consumers. On occasion, this information is provided to us by
third-parties.
Applicant and Employee information, in addition to information in the
above categories, this information includes birth certificates (to validate dependents),
passport numbers, access badge photos, background and screening data, and protected class
characteristics. This information is used in accordance with state and federal laws and is
shared with our human-resources service providers.
Inferences drawn from the information
we collect when consumers visit our websites, use our mobile apps, or interact with us on
our social media platforms, as well as information about consumer preferences and behavior
that we collect on our websites and mobile apps.
We collect each of the above categories of information for a variety of purposes,
including:
For our core business purposes, such as providing quotes for insurance,
processing applications (either for insurance or for employment), establishing and servicing
policies, claims handling, providing customer support, and furnishing other insurance
services. For example, we use information to verify the driving history and information of
our applicants; complete billing, payment and reimbursement obligations; and prevent
fraud.
To assess and improve our product and service offerings, including the development
of new products and services.
To perform data analysis (including market and consumer
search and analytics and trend analysis).
To conduct marketing activities and communicate
with you regarding products and services offered by FutureTel Marketing and its
partners.
To deliver website and mobile app content (including advertising) based on your
interests and browsing history.
To enable you to interact with us through social media
platforms.
To detect and prevent fraud and other prohibited or illegal activity.
To
maintain and enhance the security of our systems, data, and workplace.
To hire qualified
employees and maintain our workforce.
To comply with legal obligations and
policies.
To bring and defend claims.
For other purposes as permitted by law or to
which you consent.
In the 12-month period prior to the effective date of this Privacy Policy, we have disclosed
all of the above categories of personal information to service providers that assist us in
providing insurance-related services, which include offering quotes, processing applications
(both employment and insurance), and claims handling. If you are involved in an accident
with another insured individual, we may have to share your information for the permitted
purpose of handling that incident. We may also have to share your information with our
reinsurers, excess insurers, insurance-support organizations that help us detect and prevent
fraud, state insurance departments and other governmental and law enforcement authorities
(where required by law or to protect our legal interests or in cases of suspected fraud or
illegal activities), with consumer reporting agencies as permitted by law, and if ordered by
subpoena, search warrant or other court order. We may disclose personal information to
service providers involved in our marketing, verification, data-processing, risk-assessment,
security and antifraud efforts, and as required or permitted by federal or state law. For
additional information regarding the categories of personal information we have disclosed
and the categories of entities with which we have disclosed such information, please see
“The Information We Disclose,” above. We have not sold consumers’ personal information in
the 12-month period preceding the Effective Date of this Privacy Policy. Please feel free to
contact us with questions or concerns regarding our privacy policy and practices by emailing
us at admin@FutureTel Marketing .com or calling us at 1 888 288 8119. CHANGES TO THIS
PRIVACY POLICY We may modify our privacy policy from time to time. The most recent version
is always posted at FutureTel Marketing .com. When we make changes, we will revise the date
at the bottom of this Privacy Policy. ALTERNATIVE FORMAT This policy can be accessed in an
alternative format by contacting a FutureTel Marketing representative at 1 888 288 8119.
WHAT TO DO IF YOU HAVE PRIVACY OR SECURITY CONCERNS If you have a concern about privacy or
security at FutureTel Marketing , we want to hear about it by mail or email. Please write
to us at: Privacy Administration FutureTel Marketing 634 W Grand River Ave, Williamston,
MI 48895 or email us at admin@FutureTel Marketing .com. This Privacy Policy applies to all
of the following FutureTel Marketing companies:
Government Employees Insurance
Company
FutureTel Marketing General Insurance Company
FutureTel Marketing
Indemnity Company
FutureTel Marketing Casualty Company
FutureTel Marketing
Advantage Insurance Company
FutureTel Marketing Choice Insurance
Company
FutureTel Marketing Secure Insurance Company
FutureTel Marketing County
Mutual Insurance Company
FutureTel Marketing Insurance Agency, Inc.
The Effective Date of the revised Privacy Policy is January 1, 2020.